The Context

We have a fully-working donation widget for nonprofits. We're experiencing one caveat: the video won't load on the last part when using an iPod or iPhone.

The Problem

I must warn you, friends. This is a hard one.

For some reason, when I embed a jwPlayer video, on either iPhone and iPad I receive the following message:

The video could not be loaded, either because the server or network failed or because the format is not supported:
http://content.bitsontherun.com/jwp/2gQXJaVU.xml

Here are some key things to note:

• See demo at: http://www.socialgoodnetwork.com/betterbutton/demo/?id=tvymca_3 To get to the last slide, click Give Now and click Submit to get through the process. I put the same video in the first slide as the last.


• The last slide (after the donation) won't display the video. If I play the video at the first slide, it works fine.


• Happens on iPhone and iPad only

The jwPlayer.js player options:

{

    plugins:              {

                            gapro: {

                                 'accountid':        UA-XXXXXXXX-1

                                ,'trackstarts':      true

                                ,'trackpercentage':  true

                                ,'tracktime':        true

                                } 

                            },

    gapro.accountid:      UA-XXXXXXXX-1,

    logo.hide:            true,

    logo:                 {hide: true},

    file:                 params.url,

    repeat:               none,

    autostart:            true,

    playlist.size:        200,

    image:                http://content.bitsontherun.com/thumbs/aQ5bdlXV-640.jpg,

    stretching:           uniform,

    height:               375,

    playlist.position:    none,

    width:                560,

    controlbar.position:  bottom,

    skin:                 http://d1rhaz9gq9lm5b.cloudfront.net/2Bbp4Z6O.zip,

    ping.pixel:           http://content.bitsontherun.com/ping.gif,



    playerready:          jwplayer.api.playerReady,



    'autostart':            true,



    flashplayer:          http://www.socialgoodnetwork.com/jwplayer.swf?logo.hide=true&plugins=gapro-1&gapro.accountid=UA-XXXXXXXX-1,

    'modes':                [

                                {type: 'html5'},

                                {type: 'flash', src: '/jwplayer.swf?logo.hide=true'}

                            ]

}

I must say, anything you can do to help - thanks in advance!